Aurora IT Innovations

Privacy Policy

Aurora IT Innovations PVT LTD
Last Updated: 29 December 2025

1. Information We Process

To provide messaging services, we may process:

  • User names and profile identifiers
  • Message content exchanged with business accounts
  • Conversation timestamps and metadata
  • Connected account, page, or phone number details

Only data required to operate the service is processed.

2. Purpose of Processing

Information is processed exclusively to:

  • Facilitate customer communications
  • Generate automated or AI-assisted responses
  • Enable customer support and human agent handover
  • Maintain and improve service reliability

Messaging data is not used for advertising, profiling, or resale.

3. Data Storage and Security Measures

Data is stored on secure cloud infrastructure protected by encryption, access controls, and monitoring mechanisms. Access is limited to authorized personnel.

4. Data Retention

Data is retained only for the duration necessary to provide services or meet legal obligations. Customers may request deletion of associated data at any time.

5. Data Disclosure

We do not sell personal data. Data may be shared only with:

  • Messaging platforms required for message delivery
  • Infrastructure and hosting providers operating under confidentiality agreements

6. User Rights

Businesses and end users may request access, correction, or deletion of data by contacting [email protected].

7. Platform Policy Compliance

All data obtained from Facebook, Instagram, or WhatsApp is processed solely to provide messaging functionality in compliance with applicable platform policies.

8. Contact

Privacy-related inquiries may be sent to:
[email protected]